Returns

Returns should be sent to

Brund - Jeans & Boots
Nordre Frihavnsgade 49
2100 København Ø
Denmark
Phone: (+45) 35 43 51 33
E-mail: shop@brund.dk

All items bought in the online store can be exchanged or refunded for 14 days from delivery.

Feel free to come by the physical store to make your exchange easier. Remember to bring documentation of purchase.

To be eligible for a 100% refund, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. If the item is used you will receive a reduced refund.

Gift cards are non-returnable.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

We happily exchange or refund an item within 14 days of delivery. We can only offer a 100% refund if the item is unused.

Sale items

Only regular priced items may be returned, unfortunately sale items cannot be returned.

Exchanges

If 14 days have passed, we only replace items if they are defective or damaged. If you wish to exchange an item, please send us an email at shop@brund.dk first. The item should be sent to: Nordre Frihavnsgade 49 Copenhagen Ø DK 2100.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

Shipping

To return your product, you should mail your product to: Nordre Frihavnsgade 49 Copenhagen Ø DK 2100. Please include a copy of your invoice or a note with your order number and instructions. You will be responsible for paying for your own shipping costs when returning your item.

If you are exchanging an item to another, no additional shipping costs will be added the first time. If you wish to exchange an item a second time, shipping costs will be added for both second and third shipping.

If you are shipping an item over DKK 500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For our Danish customers

Hvis du ønsker at returnere en ordre kan du anvende Standardfortrydelsesfomularen herunder.

Standardfortrydelsesformular

(Denne formular udfyldes og returneres kun, hvis fortrydelsesretten gøres gældende)

- Til

Brund – Jeans & Boots
Nordre Frihavnsgade 49
2100 Copenhagen Ø
Danmark

- Jeg/vi (*) meddeler herved, at jeg/vi (*) ønsker at gøre fortrydelsesretten gældende i forbindelse med min/vores (*) købsaftale om følgende varer (*)/levering af følgende tjenesteydelser (*)

- Bestilt den (*)/modtaget den (*)

- Forbrugerens navn (Forbrugernes navne)

- Forbrugerens adresse (Forbrugernes adresse)

- Forbrugerens underskrift (Forbrugernes underskrifter) (kun hvis formularens indhold meddeles på papir)

- Dato

(*) Det ikke relevante udstreges

Sizing

CLOTHING SIZES

For clothing sizing information, please read the description of the given product carefully.

If no sizing information is available, please do not hesitate to ask us before purchasing.

We will do our best to respond as quickly as possible.

Have a sizing question? Let us know.

HOW TO FIND YOUR BOOT SIZE

If you are shopping for a pair of Red Wing shoes or boots, the first thing to consider with regards to sizing is this:

Most Red Wing boots, like the popular Iron Ranger and the Beckman run big. Therefore we recommend sizing down half a size from your sneaker-size if you are purchasing Iron Rangers, Beckmans and most other Red Wing boots. However, the Red Wing chukkas (3140, 3141 etc.) are true to size. Therefore we recommend ordering your sneaker-size if you are purchasing chukkas.

Please read the sizing-description on each style carefully, before ordering.

Size systems

There are many shoe size systems globally, with the US, UK, European and Japanese size systems as the most common ones. The US system also has a special category for athletic shoes.

In Europe, shoe makers are supposed to follow the same shoe-size system. Note however, that sizes might differ between e.g. France and Germany. The sizes also aren't totally standardized, which means that shoes from different manufacturers might have different sizes, although they have the same measurements.

Size chart

Size charts are used to convert between different international shoe size systems. Notice that these size charts are only to be seen as guides meant to help you find your right size. Sizes and size charts may differ notably between different shoe manufacturers and brands. See the Brund shoe/boot size chart here.

Shoe last

In order to build a Goodyear Welted boot (e.g. a Red Wing boot) to an exact size and width, the boot is constructed around a shoe last.

A last is used in shoemaking to give footwear its three-dimensional shape. Resembling the human foot, the last determines toe, heel and girth dimensions for fit, style and function.   

Do notice that there is no such thing as a "normal foot" and therefore not a standard shoe last - and therefore also not a "normal shoe size". Add to that the fact that most people’s right and left feet have different measurements.

Learn about Red Wing lasts and the Anatomy of a Red Wing at www.redwingheritage.com.

Shoe width

Most shoemakers make some of their shoes in multiple widths, from narrow to extra-wide.

US width is measured as A, B, C, D, E, EE with A as the narrowest, EE as the widest and the standard width being D.

English made men’s shoes and boots are generally made in fittings E, F, G and H and these can quite simply be classified as follows:

E=  Narrow
F=  Medium
G=  Wide
H = Extra Wide

Loake uses F or G and Crockett & Jones uses E and G.

The right size

A new pair of e.g. Red Wing Heritage boots should fit comfortably tight on your foot, with enough room to freely wiggle your toes.

The full grain leather upper, leather footboard and cork midsole mold to your feet, creating an enduring and customized fit over time, with each wear.

Measuring your feet

Stand up straight on a hard surface with your heel against the wall and a piece of blank paper taped to the floor, flush against the wall beneath your foot.

Have a friend mark the longest part of your foot (referred to as heel-to-toe length) on the paper with a pen, or measure yourself if necessary. Repeat with the other foot, as right and left sizes may be different. Use a ruler to measure the heel-to-toe length you marked for each foot.

View the BRUND shoe/boot size chart here

When using the chart, take note that ”CM” is NOT your heel-to-toe length in centimeter (cm), but the official shoe size (CM) 

Guidelines

If you have a medium or standard foot and use US 9,5 in New Balance Lifestyle, you will probably use US 9 in Red Wing, Thorogood and Chippewa and UK 8,5 in Loake and Crockett & Jones.

I use US 9,5 in New Balance Lifestyle and my right foot measurement is 28,5 centimeters from heel-to-toe. My size in New Balance Performance is US 10,5.

Confused ? – then, please read from ”Size systems” again ;-)

Links

http://www.redwingheritage.com/USD/page/how-made#lasting

http://www.loake.co.uk/craftsmanship

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